Call us at: 1-855-203-4660 (TRS 711), 8 a.m. to 6 p.m., Monday–Friday
Providers call: 1-866-275-3247

What’s covered?

As a Berkshire Fallon Health Collaborative (BFHC) member, you are covered for many important health care services, including behavioral health services, plus more.

Medical services coverage

BFHC covers:

  • Doctor office visits
  • Vision care
  • Hospital stays
  • X-rays, labs and tests
  • Early intervention services
  • Therapy services
  • Much more

Download your covered services list for a complete list of benefits:
Standard/CommonHealth | Family Assistance | CarePlus

Find a doctor

Extended dental coverage - new for 2021

MassHealth covers root canals and crowns for members 21 years and older.

Search for a dentist on at MassHealth-dental.net or call 1-800-207-5019.

Find a dentist

Behavioral health (mental health and substance use disorder) coverage

BFHC covers:

  • Counseling
  • Medication visits
  • Hospital stays
  • Treatment for substance use disorder
  • Much more

Download your covered services list for a complete list of benefits:
Standard/CommonHealth | Family Assistance | CarePlus

To find a behavioral health provider, click the link below. Then choose “Massachusetts” as your state, and “Fallon Health” as your plan.

Find a behavioral health provider

Behavioral health (mental health and substance use disorder) resources
Fallon Health's behavioral health partner, Carelon Behavioral Health, has information and resources to help you. To learn more,  click the link below, then choose “Massachusetts” as your state and “Fallon Health” as your plan.
Go to the Carelon Behavioral Health website.

Emergency and urgent care coverage

BFHC covers:

  • Visits to urgent care centers
  • Emergency medical and behavioral health care
  • Emergency transportation services
  • Much more

Download your covered services list for a complete list of benefits:
Standard/CommonHealth | Family Assistance | CarePlus

List of urgent care centers

Medication and pharmacy coverage

BFHC covers prescription medications and some over-the-counter drugs with a prescription. Most members will pay either $1 or $3.65 for each prescription, depending on the type of prescription. You can fill prescriptions at thousands of pharmacies, including CVS, Rite Aid, Walgreens, Wal-Mart and many others.

Learn more about your medication and pharmacy coverage

Healthy extras

Healthwise Knowledgebase

Free online health encyclopedia with information on diseases, conditions, medications, and other topics. Go to the Healthwise Knowledgebase.

Support for new and expecting parents

Programs and services for parents and babies. Learn more.

Mobile ID card app

View your ID card using an app on your smartphone.
Download the app from  the iTunes App Store or Google Play.

Teladoc

Teledoc
Speak with a doctor via phone, video or mobile device 24 hours a day, 7 days a week. Receive treatment for non-emergency health issues like cold and flu symptoms, respiratory and sinus infections and skin problems. Go to Teladoc.

Disease management

Free programs for people with chronic conditions such as asthma, diabetes, cancer, COPD, depression and heart disease, with:
-Coaching by phone when you need it
-Help to learn more about your disease
-Information about resources
-Equipment if you need it

Quit smoking

Free counseling by phone or text. Call us at 1-508-368-9540 or 1-888-807-2908. You can also email QuitToWin@fallonhealth.org for more information.

Care Connect

24 hour, 7 days a week access to nurses who can answer health questions. They can also help you decide if you should go to the emergency room. Call Care Connect at 1-800-609-6175 (TDD/TTY: 1-800-848-0160).

Medication
Medication and pharmacy

BFHC covers prescription medications and some over-the-counter drugs with a prescription. BFHC has a formulary, which is a list of the drugs we cover.

More

Piggie bank
Cost and eligibility

There’s no cost to join BFHC. You must qualify for MassHealth and live in one of the cities or towns in our service area.

More

Forms
Get your ID card and plan documents online

Sign up to get your ID card and plan documents online. You can also choose to get your materials in a different language. Just log into the member portal, go to "My Resources" and click "Communication Preferences."

Log in Register

Phone
Contact us to find out more

Have questions? You can call us at 1-855-203-4660 (TRS 711), from 8 a.m. to 6 p.m., Monday – Friday.

More