Web privacy and confidentiality policy

Thank you for visiting our website. Your personal privacy is important to us. To better protect your privacy, this notice explains how we collect and use your personal information.

Collection and use of personal information

Our website provides you with the opportunity to voluntarily submit forms to request additional information about Fallon Health's Summit ElderCare. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. We use the information you provide solely to help us respond to your request. As part of researching or fulfilling your request, your information may be shared with other Fallon Health employees. All employees of Fallon Health sign confidentiality agreements as part of our employment policy to ensure that any private information encountered through the course of their work is treated with the utmost respect.

At no time will Fallon Health sell, rent, loan, trade or lease any information collected on our site. However, please note that we may need to use this information within the Fallon Health family of affiliate companies or with a third party vendor to perform administrative, technical, or other functions that help us provide service to you. We seek to hold third party vendors to the same privacy practices as Fallon Health.

Except as noted above, Fallon Health will not release individualized information to another party unless required to do so by government authorities or legal processes, or as otherwise required by law.

Any personally identifiable information collected through the website is not stored on the website, but will go to back-office systems in the same manner that information from paper forms, submissions and phone calls to Customer Service are currently handled. The information is used as defined above. As a standard practice, as described below, we collect general statistical information on the content viewed that is used to help us provide better service to you.

Collection and use of other information: Cookies

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate “usage data”. This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site; no back-up copies are made.

Our website does employ “cookies” to provide visitors with information that is specific to them. A “cookie” is a packet of information sent by a website to a user’s computer, which is then sent back by the computer each time it accesses that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than our website, and most web browsers provide a simple procedure that enables you to control whether or not you want to receive cookies or notifies you when a website is about to deposit a cookie file. Cookies or information will not be used to send unsolicited emails or to track website activity after you leave this website.

If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies may cause some website features and functionality to work incorrectly.

Log files are pieces of information that let us know how people are accessing the website. Each time you go to a page in our website, our server shows this page on your computer. When the page displays, we create a log file that tells us that someone visited the page. We do not collect any information about you. Log files reside on our server and are not accessible by visitors. We use log files to create aggregate reports of site activity. This means we take the information about our visitors and add it together to report on all pages of the site visited.


Please note that individualized information transmitted via email correspondence between you and Fallon Health. As a result, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about your treatment, or questions that would involve the communication of confidential information, please call us at 1-877-837-9009 (TRS 711).

Electronic copies of email are not retained in the system once the issue has been resolved. However, hard copies of the information may be retained in our files. Information from emails may be transcribed into other Fallon Health systems, such as a calls database.


A range of security features protects the privacy of any individualized information you provide over this website. During transmission, your privacy is protected by encryption security. Other security safeguards are also in place. 

Fallon Health uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees have access to the information you provide to us.

Linked sites

This website has links to various other websites that we think might be useful or of interest to you. We, however, cannot be responsible for and do not endorse the privacy practices or the content of its linked websites. Fallon Health urges you to review the privacy policies of any websites you visit once you leave our site. Links to various sites do not constitute or imply endorsement by Fallon Health of these sites, any products or services described on these sites, or of any other material contained in them.


If you would like more information regarding the Health Insurance Portability and Accountability Act, or HIPAA, please visit the About HIPAA section.

Policy is subject to change

Fallon Health is always looking to offer expanded features and functions to make this website more efficient and accessible for our users. As additional features and functions are added, the privacy policy will be updated to correctly represent how information and features are being used. Please check this policy periodically as it is subject to change at any time.


If you have any questions about our website privacy policy and/or practices, please contact us at webmaster@fallonhealth.org.

H2219_SE_2018_37 Approved 11092018
This page was last updated on August 15, 2018.