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You can talk with a Summit ElderCare representative by calling
1-877-837-9009 (TRS 711) between the hours of 8 a.m.–5 p.m., Monday–Friday. Or fill out the form below, and we’ll get in touch with you.

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H2219_SE_2018_37 Approved 11092018
This page was last updated on August 15, 2018.

Contact My Ombudsman

My Ombudsman helps people enrolled in MassHealth (Medicaid). My Ombudsman is an independent organization that helps individuals, including their families and caregivers, address concerns or questions that may impact their experience with a MassHealth health plan or their ability to access their health plan benefits and services. My Ombudsman works with the member, MassHealth, and each MassHealth health plan to help resolve concerns to ensure that members receive their benefits and exercise their rights within their health plan.

Call: 1-855-781-9898
Email: info@myombudsman.org
Website: www.myombudsman.org
Office: 11 Dartmouth Street, Suite 301, Malden, MA 02148.

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A Program of All-Inclusive Care for the Elderly (PACE) offered by Fallon Health
1 Mercantile St., Ste 400, Worcester, Massachusetts 01608
1-877-837-9009 (TRS 711) Monday-Friday, 8 a.m.–5 p.m.
© 2024 Summit ElderCare

All services must be provided by or authorized by the PACE Interdisciplinary Team (except emergency services).
PACE participants may be held liable for costs for unauthorized or out of PACE program agreement services.

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Multi-language Interpreter Services (H2219_SE_2016_25 Approved 08222016, pdf)
Notice of inclusion resources (pdf)

For information in other languages:

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Anonymous Compliance Hotline: 1-888-203-5295 (toll-free). Call our Compliance Hotline to report any concerns you may have regarding compliance, fraud, waste or abuse. You can call the Hotline 24 hours a day, seven days a week. All calls are anonymous and confidential.