For current participants

Important participant information

Forms and documents

About appeals and grievances

To file an appeal, you can:

  • Call Member Appeals and Grievances at: 1-800-333-2535, ext. 69950 (TRS 711), or
  • Mail, fax, email, or deliver your written appeal request to:
    Fallon Health
    Member Appeals and Grievances
    1 Mercantile St., Ste. 400
    Worcester, MA 01608
     Fax:    1-508-755-7393
    Email: grievance@fallonhealth.org

If calling about the status, or if you have question about the appeal process, please call the number above. They’re available Monday–Friday, 8 a.m.–6 p.m.

To file a grievance, you can do so:

  • Orally to any staff member
  • By sending a letter that includes all the details of your grievance to:
    Summit ElderCare
    Senior Director, PACE Nursing and Quality
    1 Mercantile St., 400
    Worcester, MA 01608
  • By calling the Site Director at the PACE Center you attend, Monday–Friday, 8 a.m.–5 p.m.
  • By calling the Summit ElderCare Senior Director, PACE Nursing and Quality at 1-978-451-4466 (TRS 711)
  • By sending a fax to the Summit ElderCare Senior Director, Nursing and Quality at 1-508-368-9981

If calling about the status, or if you have question about the grievance process, please call the Site Director at the PACE Center you attend.

More information about the appeal and grievance process is available in this document: Rights to file an appeal or grievance (pdf)

Monthly caregiver support group meetings

Hosted at each Summit ElderCare PACE Center, these meetings are free and open to the public. They feature monthly topics and speakers.

November 18, 2025
2–3 p.m.
Topic: Preparing for the holiday season
1081 Varnum Ave., Lowell
For more information, contact Maura Ammon at 1-978-427-6823.

November 18, 2025
3:00–4:30 p.m.
Topic: Managing safety at home
108 Thompson Road, Webster
For more information, contact Bessie Bechthold at 1-774-317-6700.

November 18, 2025
2–3 p.m.
Being more mindful in our everyday lives
101 Wason Ave., Springfield
Call in: 1-774-243-2133 (Code: 314225852)
For more information, contact Liz Ciak at 1-413-272-6192.

H2219_250887_M Approved 09302025
This page was last updated on July 15, 2025.

Activity calendars

This month

Download the monthly calendar to see daily activities, lunch menu and special events happening at each of our Summit ElderCare Centers. (All calendars are pdfs, which open in a new window.)

Organizations and resources for elder care

(The links below take you away from our website.)

Regional

National